Privacy Policy

1. Introduction

Allpro Pest Services ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit allpropestservices.net or use our pest control services. We comply with the California Consumer Privacy Act (CCPA) and applicable federal regulations.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home or business service address.
• Service Information: Details about your property, pest concerns, appointment history, and treatment preferences.
• Communication Data: Records of calls, text messages, emails, and form submissions you send us.
• Technical Data: IP address, browser type, pages visited, and usage analytics collected automatically when you visit our Site.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and perform pest control services.
• Send appointment reminders, confirmations, and service updates via SMS text message, email, or phone.
• Respond to inquiries, quote requests, and customer support questions.
• Send promotional offers and service reminders (with your consent).
• Process payments and maintain service records.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

4. SMS Text Messaging Privacy (A2P 10DLC)

With your express consent, we may send SMS/MMS text messages to the mobile number you provide. This consent is collected separately and is not a condition of purchasing any service.

• Consent: We obtain your opt-in consent before sending any recurring SMS messages. You may withdraw consent at any time by replying "STOP" to any message.
• Data retention: We retain message records only as long as necessary to provide service and comply with legal requirements.
• No selling of SMS data: We do not sell your mobile number or message data to third parties.
• Shared with carriers: Message delivery requires sharing your number with mobile carriers, who process messages under their own privacy policies.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: Third parties that help us operate, such as scheduling, CRM, text messaging, and payment processors, under confidentiality agreements.
• Mobile carriers: As required to deliver SMS messages.
• Legal authorities: When required by law, court order, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know: Request the categories and specific pieces of personal information we collect about you.
• Delete: Request deletion of your personal information, subject to legal exceptions.
• Opt-out: Opt out of the "sale" or "sharing" of your personal information.
• Non-discrimination: Receive equal service even if you exercise these rights.

To exercise these rights, contact us using the information in Section 10. We will verify your identity before responding.

8. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

9. Children's Privacy

Our Site and services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.